13bdt's Privacy Policy — Our Commitment to Protecting Your Personal Information
Find out clearly how your personal information is collected, where it is used, and how securely it is stored — all explained in this policy.
Introduction & Scope
13bdt is an online casino and betting platform operated for Bengali-speaking players in Bangladesh. When you use our website, create an account, or use any of our services, you are required to provide certain personal information. This Privacy Policy ("Policy") explains how 13bdt collects, uses, shares, and protects that information.
This Policy applies to all services, products, and websites of 13bdt. Please read this Policy carefully before using our platform. Accessing or continuing to use the platform means you have accepted the terms of this Policy.
We believe your privacy is a fundamental right. That is why 13bdt is always committed to ensuring the highest level of protection for your information. Through SSL encryption and modern security measures, we ensure that your information does not reach any unauthorized party.
Section 1 — What Information Is Collected
13bdt collects various types of information, which can be divided into the following categories:
Identity Information
Information you provide when creating an account includes: full name, email address, phone number, date of birth, and identity document details required for age verification. This information is essential to confirm a minimum age of 21.
Financial Information
To facilitate deposits and withdrawals, payment method details are collected — such as your bKash, Nagad, or Rocket number, or bank account details. All financial information is stored in encrypted form.
Technical Information
When you use our website, certain information is collected automatically, including: IP address, browser type and version, operating system, device identification details, referral URL, and session information.
Cookies and Similar Technologies
We use cookies and similar tracking technologies to improve your browsing experience, remember login details, and analyze usage patterns. You can manage cookies at any time through your browser settings.
Communication Information
When you contact our support team via live chat or email, a record of that conversation is stored. This helps improve service quality and assists with resolving future issues.
Section 2 — Purpose of Information Use
13bdt uses the information collected only for the following legitimate purposes:
Service Delivery and Operations
- Creating, verifying, and managing accounts
- Processing deposits and withdrawals
- Managing bonuses, rewards, and promotional offers
- Managing VIP benefits and rewards programs
- Maintaining gaming history and transaction records
Security and Fraud Prevention
- Preventing unauthorized account access and fraud
- Detecting and investigating suspicious transactions
- Complying with anti-money laundering regulations
- Ensuring age verification (minimum age 21)
Service Improvement and Personalization
- Providing game recommendations based on your preferences
- Analyzing and improving user experience
- Analyzing data to develop new features and products
- Identifying and resolving technical issues on the platform
Communication and Support
- Sending important account-related notifications
- Sending transaction confirmation messages
- Ensuring 24/7 customer service
- Providing information and assistance related to responsible gaming
Section 3 — Information Sharing and Disclosure
13bdt does not sell your personal information to any third party. However, information may be shared in the following limited circumstances:
Service Partners
Limited information may be shared with trusted third parties for payment processing, technical infrastructure, and fraud prevention services. These partners operate under our instructions and may only use the information for specified purposes.
Legal Obligations
If disclosure of information is legally required under a court order, a government authority's request, or applicable law, 13bdt may disclose information in accordance with legal process. In such cases, we will provide only the minimum information legally required.
Business Transfers
In the event of a business merger, acquisition, or asset transfer, user information may be transferred. In such circumstances, we will notify you in advance and the new entity will be bound to comply with this privacy policy.
With Your Consent
For any purpose other than those mentioned above, we will always obtain your explicit consent before sharing information. You have the right to withdraw this consent at any time.
Section 4 — Data Retention and Security
Retention Period
Some information may be retained even after your account is active and for a period thereafter due to legal and regulatory requirements. Financial transaction records are kept for a period determined by applicable law. Once the need for retention has ended, information is securely deleted.
Security Measures
To keep your information secure, 13bdt implements the following technical and organizational measures:
- SSL (Secure Sockets Layer) encryption — used for all data transfers
- Database-level encryption — for sensitive information
- Two-Factor Authentication option
- Restricted access controls — only authorized staff can access information
- Regular security audits and vulnerability assessments
- Unusual activity detection systems
Response to Data Breaches
In the event of an unexpected security breach, 13bdt will conduct a prompt investigation and notify affected users within a reasonable time. We will take all necessary steps to minimize damage.
Section 5 — User Rights
You have several important rights over your personal information. 13bdt respects these rights:
Right to Access
You can request a complete copy of the information we hold about you.
Right to Rectification
If any of your information is incorrect or incomplete, you can request that it be corrected.
Right to Erasure
In certain circumstances, you can request that your personal information be deleted, though this may not be fully possible if legal obligations apply.
Right to Object to Processing
You can object to the use of your information for certain purposes, particularly for marketing purposes.
Right to Data Portability
You can request your information in a structured, machine-readable format.
Right to Restrict Processing
In certain circumstances, you can request that processing of your information be temporarily paused.
To exercise any of the above rights, email us at [email protected]. We will respond to your request within a reasonable time.
Section 6 — Cookie Policy
What Are Cookies and Why Are They Used
Cookies are small text files that your browser stores on your device when you visit our website. Cookies make your browsing experience smoother, remember login details, and help us improve our services.
Types of Cookies
- Essential Cookies: Required for the basic functionality of the website, such as maintaining login sessions.
- Performance Cookies: Used to monitor the speed and performance of the website.
- Functional Cookies: Used to remember your preferences and settings.
- Analytical Cookies: Help improve services by analyzing user behavior.
Managing Cookies
You can accept, reject, or delete cookies through your browser settings. Please note that disabling essential cookies may affect certain important website functions, such as the ability to log in.
Section 7 — Protection of Minors
Age Verification Policy
13bdt is a responsible gaming platform. Our services are only for those aged 21 and above. We actively use age verification methods to prevent minors from accessing the platform. We do not knowingly collect information from anyone under the age of 21. If there is any suspicion that such information has been collected, the relevant account will be immediately closed and the information deleted.
Section 8 — International Data Transfers
International Servers and Protection
13bdt's servers may be located in various countries. Even when your information is stored on international servers, we ensure that all transfers occur through secure, encrypted channels and that equivalent protection is maintained at the destination.
Section 9 — Changes to the Policy
Notice of Changes
13bdt reserves the right to update or change this Privacy Policy at any time. For significant changes, we will notify registered users by email or publish a notice on the website. Continuing to use the platform after the updated policy is published means you have accepted those changes.
Previous Versions
If you wish to know about previous versions of the Privacy Policy, please contact our support team. We retain the history of our policies for a specified period.
Section 10 — Contact and Complaints
If you have any questions, concerns, or complaints about this Privacy Policy, or if you wish to exercise any rights regarding your personal information, please contact us through the following:
Contact Us
Our data protection team is available 24 hours a day, 7 days a week to serve you. You can contact us in Bengali or English.
Or speak with us directly in the live chat section of our website.
13bdt is always committed to ensuring the protection of your information. To learn more about responsible gaming and a safe environment, visit our Responsible Gaming page.